At Anamiladieswear.shop, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer the following refund and return policy:
1. Returns
- Eligibility: Items must be unused, in their original packaging, and returned within 14 days of receipt.
- Condition: Returned items must be in the same condition as received, unworn, and free from any damage or alterations.
- Non-returnable Items: For hygiene reasons, certain products such as lingerie, swimwear, and earrings are non-returnable.
2. Refunds
- Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In certain cases, only partial refunds may be granted if the product is returned in less than perfect condition.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@anamiladieswear.shop, and we will arrange an exchange.
4. Shipping for Returns
- Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value.
5. Late or Missing Refunds
- If you haven’t received your refund, please check your bank or credit card statement first. Then, contact your bank or credit card provider, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at support@anamiladieswear.shop.
6. Final Sale Items
- Sale items are non-refundable and cannot be returned unless they are damaged or defective.
If you have any questions regarding our refund and return policy, feel free to contact us at support@anamiladieswear.shop.